Agent Join & Exit Events in Chat Conversations

We’ve enhanced Whippy’s chat system to include agent activity events. This means that when a support or sales agent begins handling a conversation (or hands it off) the timeline now shows:

• Agent joined the conversation
• Agent left the conversation

These events are clearly visible within the conversation UI, offering a real-time and historical record of agent participation.

Why This Matters

This update adds value for teams that rely on chat for:

• Support team accountability
• Sales handoff visibility
• Conversation auditing and QA
• Workflow clarity for multiple agents

Whether you're managing high-volume support or collaborative sales engagements, this feature ensures your team and your customers know who’s handling what, and when.