Manage Provider Phone Settings from Any Channel

You can now edit phone provider settings directly from existing channels—making number migration and configuration easier than ever.

Managing multiple phone providers just got a whole lot smoother. With this update, Whippy users can now edit provider-specific phone settings from within any existing channel, including hosted numbers originally configured under a different provider (e.g. migrating from Telnyx to Twilio).

What’s New

• Editable Provider Settings in Channels No need to rebuild or manually reconfigure channels. You can now adjust provider phone settings directly from your current channel interface.
• Multi-Provider Support Made Simple Whether you’re switching providers or optimizing infrastructure, this update supports hosted numbers across providers like Twilio, Telnyx, and others.

Why This Matters

Previously, if a number was already linked to a provider-specific channel, there was no way to fully update its configuration without starting over. That created friction for teams who needed to:

• Move between VoIP or SIP providers
• Migrate hosted numbers
• Ensure accurate capabilities (voice, SMS, routing)

With this update, teams can:

🔁 Seamlessly migrate phone numbers between providers

🛠️ Maintain full control over channel configurations

⏱️ Avoid rebuilding channels from scratch

This change reduces setup time, simplifies workflows, and adds flexibility to your telephony infrastructure.

Ideal For Teams That:

• Manage VoIP-based sales or support systems
• Use multiple telecom providers for flexibility or cost optimization
• Need to maintain accurate provider-specific configurations without technical overhead

For more advanced phone system management features, visit our VoIP & Business Phone System overview ⪢