Smarter Agent Tools: Easier Channel Selection & Number Input
We’ve upgraded the Agent Tools interface to make phone transfer setup faster, clearer, and less error-prone.
Whether you're configuring call transfers, managing voice workflows, or customizing channel assignments, Whippy’s improved Agent Tools UI now gives you more precision and flexibility—right where you need it.
What’s New?
🔢 Improved Number Field Inputs
We’ve updated the way number fields and dropdowns behave, offering:
- Better formatting consistency across the UI
- Enhanced input validation and usability
This makes setting timers, transfer delays, and numeric-based rules far more intuitive.
🎯 New Target Channel Field
A new Target Channel field automatically filters the list to show only channels with an assigned phone number.
Now you can:
- Instantly find valid channels for call transfers
- Avoid routing errors from unassigned numbers
- Reduce confusion during setup
Why This Matters
These changes are designed to:
Streamline agent transfer setup
Minimize human error during configuration
Increase operational clarity, especially for growing teams or complex call flows
With a smarter UI and more responsive controls, teams can now configure call routing actions with confidence—all within the Whippy VoIP Phone System.
Ideal For:
- Admins setting up or maintaining automated call transfers
- Teams working across multiple channels or departments
- Anyone using Whippy for voice workflows, routing logic, or agent scheduling