Smarter Agent Tools: Easier Channel Selection & Number Input
We’ve upgraded the Agent Tools interface to make phone transfer setup faster, clearer, and less error-prone.
Whether you're configuring call transfers, managing voice workflows, or customizing channel assignments, Whippy’s improved Agent Tools UI now gives you more precision and flexibility, right where you need it.
What’s New?
Improved Number Field Inputs: We’ve updated the way number fields and dropdowns behave, offering:
• Better formatting consistency across the UI
• Enhanced input validation and usability
This makes setting timers, transfer delays, and numeric-based rules far more intuitive.New Target Channel Field: A new Target Channel field automatically filters the list to show only channels with an assigned phone number.
Now you can:
• Instantly find valid channels for call transfers
• Avoid routing errors from unassigned numbers
• Reduce confusion during setup
Why This Matters
These changes are designed to:
Streamline agent transfer setup
Minimize human error during configuration
Increase operational clarity, especially for growing teams or complex flows
With a smarter UI and more responsive controls, teams can now configure call routing actions with confidence, all within the Whippy VoIP Phone System.
Ideal For:
Admins setting up or maintaining automated call transfers
Teams working across multiple channels or departments
Anyone using Whippy for voice workflows, routing , or agent scheduling