Call Forwarding for VoIP Channels in Call Flow
Never miss a call—route incoming VoIP calls to backup numbers or channels automatically with Whippy’s new Call Forwarding feature.
We’ve enhanced Call Flow with Call Forwarding, giving your team more control over how inbound VoIP calls are handled. If a call goes unanswered after the configured Ring Timeout, it can now be automatically forwarded to another number or internal channel—ensuring seamless coverage and fewer missed opportunities.
What’s New?
Whippy now supports automatic call forwarding in VoIP-powered call flows. Here’s how it works:
1. The incoming call rings the primary channel for the set Ring Timeout period (plus ~5 seconds for Twilio processing).
2. If unanswered, the call is forwarded to a designated phone number or backup channel.
3. If still unanswered, voicemail is activated (if enabled).
4. If no forwarding or voicemail is set, the call ends.
Use Cases: Real-World Call Routing
📱 Forward to a Phone Number
Send unanswered calls to a team member’s mobile line:
Support line → no answer in 30 seconds → forwarded to on-call manager → if no pickup → voicemail triggered.
🔄 Forward to Another Channel
Route calls between internal departments:
Sales channel → no answer in 30 seconds → forwarded to Support channel → call answered or → voicemail backup.
Smart Settings to Watch For
- Ring Timeout = 0 seconds
Calls skip the original channel entirely and go straight to the forwarding step or voicemail. Use this only when you don’t want the primary channel to ring. - Voicemail takes priority
If both forwarding and voicemail are enabled, the system ensures a voicemail option is always available if no one answers.
Key Terms for Admins & CS Teams
- Incoming Call Ring Timeout – How long the original channel rings before forwarding.
- Call Forwarding – Redirects the call to another number or channel.
- Voicemail for Missed Calls – Captures missed calls automatically.
- Incoming Call Processor – Must be set to VoIP for this feature to work.
Why This Matters
Whippy users can now:
Ensure unanswered calls are automatically routed
Improve customer experience and call resolution
Reduce manual call handling and setup complexity
Support flexible routing logic between teams and devices
This makes Whippy’s VoIP Call Flow even more powerful for sales, support, and recruitment workflows that rely on consistent, responsive communication.
Explore more voice automation capabilities in our VoIP Phone System overview ⪢