Agent Calls in Inbox

26 Jul 2024
Jack Kennedy
Ai agent calls in the inbox

We’re excited to introduce a major enhancement to our AI Agents feature: AI Agent Calls in the Inbox. With this update, calls made by your AI Agent will now appear directly in your Omni-Channel Inbox, giving you full visibility and control over these automated interactions.

  • AI Agent Calls in the Inbox: All calls made by your AI Agents will now show up alongside your other communications, ensuring you never miss an interaction. You can manage and track your AI-driven conversations just like any other message or call.
  • Call Recordings & Transcripts: For every AI Agent call, you’ll be able to:
    • Listen to the call recording directly from the inbox.
    • View the full call transcript to understand how the conversation went, making it easy to review the content and quality of the interaction.
  • Improved Call Monitoring and Quality Control: This update allows you to monitor your AI Agent’s performance with ease. Whether you're reviewing sales calls, lead follow-ups, or customer support queries, you can listen to recordings and read transcripts to ensure your AI Agent is delivering the right message.
  • Seamless Inbox Integration: By integrating AI Agent call data into the inbox, we’ve made it easier to manage all of your conversations—both human and AI-driven—in one place. This ensures a more streamlined workflow for tracking and optimizing your automated calls.

This update provides greater transparency and control over your AI Agents, helping you fine-tune your customer interactions. Start exploring AI Agent Calls in the Inbox today to enhance your call management and performance monitoring!