Added: Audio & Video Support in Knowledge Bases

27 Mar 2026
Elizabeth Long
Modal window titled “Create Page” in Whippy showing a form to add a knowledge item, with fields for name and item type, and a dropdown expanded with options including Text Content, Document Upload, Audio Upload (selected), Video Upload, Single Webpage, and Website.

You can now upload audio and video files to your Knowledge Base and use them in AI-powered responses.

What’s included

  • Upload support for audio files (up to 100MB)
  • Upload support for video files (up to 200MB)
  • Searchable content available in AI responses and workflows

How it works

Upload audio or video files to your Knowledge Base and publish it.

After publishing, the system generates a transcription and indexes the content so it can be used in searches, automations, and AI responses.

Why it matters

Important knowledge often lives in recordings like demos, trainings, and calls.

This update makes that content searchable and usable, helping your team:

  • Access information faster
  • Improve response accuracy
  • Reduce manual documentation

Notes

  • Audio files: maximum 100MB
  • Video files: maximum 200MB
  • Transcription starts after the Knowledge Base is published