New Webhook: Track When a Chat Agent Session Starts
We’ve introduced a powerful new webhook event for Whippy chat agents:
conversation_agent_session.started
This webhook fires whenever a new chat agent session begins—in other words, the moment a chat agent starts handling a customer conversation.
Why This Matters
- Real-time notifications – instantly know when a new conversation session starts.
- Better automation – trigger workflows in your CRM, ticketing system, or internal tools.
- Improved customer visibility – track when an agent joins a chat for accurate reporting.
If your business relies on automated chat workflows, customer support, or AI messaging, this webhook gives you more control over your data and event-driven integrations.
How to Use It
1. Go to your Webhook Settings in Whippy.
2. Subscribe to the conversation_agent_session.started event.
3. Start receiving notifications whenever a new chat agent session begins.
Summary
The new conversation_agent_session.started webhook helps businesses:
Detect when an agent begins a conversation.
Automate downstream workflows in real-time.
Improve chat agent tracking, reporting, and customer support automation.
This update is part of Whippy’s commitment to giving teams more powerful communication automation tools.