New Contact Editor in Inbox & Data Page

15 Nov 2024
Elizabeth Long
New Contact Editor in Inbox & Data Page

Managing your contacts just got a whole lot easier.

We've introduced a powerful new Contact Editor that lets you update key customer details directly from the Inbox and the Data page — no more jumping between tabs or hunting for settings. Whether you're making a quick correction or refining contact data across your workflow, it’s now simpler and more streamlined.

🔥 What’s New:

  • Inline Editing
  • Easily update contacts while you’re mid-conversation or reviewing records. Just click, edit, and save — all without leaving your current view.
  • Editable Fields (Full Whippy Native Support)
  • You now have full access to modify:
    Name
    Email
    Phone
    Address     (now with Google Maps autocomplete!)
    Preferred Language
    Default Communication Channel
    Block / Unblock status
    External ID (great for syncing with CRMs or third-party systems)
  • Smart Country Code Editor
  • Supporting international contacts is now easier than ever. The new country code selector ensures that global phone numbers are formatted properly and work reliably with SMS.
  • Google Maps Autocomplete for Addresses
  • When editing or adding an address, suggestions from Google Maps help reduce typos and standardize data for smoother downstream use (like routing, segmentation, or automation).

💡 Why it Matters:

Clean, editable contact data is the foundation of every great conversation. This update puts more control in your hands — whether you're updating a lead’s info after a call, standardizing entries from imported lists, or managing a high-volume pipeline.

Now, everything you need is right where you work — fast, reliable, and just a click away.