Improved Parked Calls Modal

A clearer, faster way to manage parked calls

We improved the Parked Calls modal to make it more informative and easier to use. You can now see where each call is parked and how long it has been waiting — helping you manage multiple lines more efficiently.

How It Works

When a call is parked, the modal now provides clearer details at a glance:

• Visible Timer for Parked Calls: Each parked call shows exactly how long it has been waiting, helping teams monitor hold durations and avoid long wait times.
• Channel Labels: The modal now displays both the channel name and channel phone number where each call is parked. This gives users immediate context about where a call came from, which is especially useful when handling several channels or callers simultaneously.

These updates make the Parked Calls modal more transparent and efficient, giving users the right information in one place without switching screens.

Why It Matters

Managing multiple active calls can quickly become complex. With these improvements, teams can:

• Prioritize calls based on how long they’ve been waiting.
• Identify the right channel instantly, reducing confusion and delays.
• Respond faster to callers and deliver smoother communication experiences.

By adding better visibility and context to parked calls, Whippy helps your team stay organized, reduce response time, and manage every conversation more effectively.