Added: Meta Messenger Integration

You can now send and receive Facebook Messenger messages directly from the Whippy inbox by connecting your Facebook Page through your Meta account.

What’s Included

This integration supports:

• Sending text messages
• Sending images (single or stacked)
• Sending audio, video, and file attachments
• Receiving text, image, audio, video, and file messages
• Receiving stickers and postback button interactions
• Delivery receipts
• Read receipts for message status tracking
• Automatic contact creation from the Page-Scoped User ID (PSID)
• Contact enrichment using names retrieved from Meta
• Duplicate message prevention

How It Works

Connect your Meta account and Facebook Page during channel setup in Whippy. Once connected, incoming Facebook Messenger messages appear in the Whippy inbox, where teams can read, reply, and manage conversations alongside other messaging channels.

Messages sent through:

• m.me links
• the Start Conversation button
• direct Facebook Page messages

will appear in Whippy in real time.

Conversation routing can also be configured to allow multiple teams or apps to respond to Messenger conversations.

Why It Matters

This integration brings Facebook Messenger conversations into your unified messaging workspace, allowing teams to manage social messaging alongside SMS and web chat.

Teams can:

• Manage Facebook Page conversations in a centralized inbox
• Reduce platform switching
• Capture new contacts automatically
• Track delivery and read receipts
• Send and receive rich media messages
• Route Messenger conversations to the appropriate team

Setup

1. Create a Channel in Whippy.

2. Select Connect Meta Account.

3. Authorize access to the Facebook Pages, Businesses, and assets you want to connect.

4. Choose the Facebook Page Messenger channel to integrate.

5. Complete the channel setup.

After setup, Messenger conversations from your Facebook Page will appear in the Whippy inbox.

Notes

• Contacts are created using the Page-Scoped User ID (PSID) from Meta.
• The same user may appear as separate contacts if they message different Facebook Pages.
• This behavior is defined by Meta’s platform privacy rules to prevent cross-page user tracking.