Changelog

Changed: Clearer Transcript Tool Call Display UI

We improved the transcript interface to make tool calls easier to read and understand.

What’s included

• Structured display of tool calls in chat and call transcripts
• Clear separation of tool name, input, and output sections
• Collapsible views for expanding or hiding details
• Syntax-highlighted JSON for better readability
• Cleaner layout for scanning AI interactions

How it works

Tool calls now appear as structured blocks inside transcripts. Each block shows the tool name, followed by clearly separated input and output sections. Users can expand or collapse these sections as needed. JSON responses are formatted and syntax-highlighted to improve visibility and reduce parsing effort.

Why it matters

This update reduces time spent reading raw JSON and improves clarity when reviewing AI actions. Teams can quickly understand what the AI executed, what data was passed, and what results were returned. This supports faster debugging, better auditing, and improved workflow visibility across messaging and voice interactions.

Notes

• This update applies to both chat and call transcripts
• No changes are required to existing workflows or integrations
• The improvement is available automatically within the platform

Added: Audio & Video Support in Knowledge Bases

You can now upload audio and video files to your Knowledge Base and use them in AI-powered responses.

What’s included

• Upload support for audio files (up to 100MB)
• Upload support for video files (up to 200MB)
• Searchable content available in AI responses and workflows

How it works

Upload audio or video files to your Knowledge Base and publish it.

After publishing, the system generates a transcription and indexes the content so it can be used in searches, automations, and AI responses.

Why it matters

Important knowledge often lives in recordings like demos, trainings, and calls.

This update makes that content searchable and usable, helping your team:

• Access information faster
• Improve response accuracy
• Reduce manual documentation

Notes

• Audio files: maximum 100MB
• Video files: maximum 200MB
• Transcription starts after the Knowledge Base is published

Changed: Dynamic Form Submission Email Routing

Form submission notifications now support dynamic recipients using contact custom data, allowing emails to be routed based on contact ownership or synced fields.

What’s included

You can now configure notification recipients using static and dynamic values. This update:

• Adds support for dynamic email recipients using contact custom data
• Allows combining static email addresses and dynamic placeholders
• Removes the need for external automation or custom integrations

How it works

When a form is submitted, Whippy reads the contact record and resolves any dynamic fields into email addresses.

You can define recipients as:

• A standard email address
• A dynamic field (for example, recruiter or owner email stored in contact data)

Notifications are then sent to all valid recipients, combining both static and dynamic values.

Why it matters

Notifications are now sent based on who is actually responsible for the contact, not just a fixed list.

• Improves accuracy of form submission alerts
• Reduces manual routing and dependency on third-party tools
• Supports scalable email notification automation workflows

This is especially useful for teams using CRM or ATS data to manage ownership and assignments.

Notes

• Dynamic fields must contain a valid email address
• If no value is found, that recipient is skipped
• Static and dynamic recipients can be used together

Added: Auto Refresh for Knowledge Base URLs & Sites

Added automatic daily refresh for URL and website knowledge base sources so AI agents use the most current page content.

What’s Included

• Auto Refresh for URL knowledge base items that checks source pages daily.
• Auto Refresh for website knowledge base items that updates the content of existing indexed pages under that site.
• Automatic content updates when changes are detected on the source page.
• Manual refresh option remains available for immediate updates.

This update improves how external content sources stay synchronized with the knowledge base used by AI agents and automation systems.

How It Works

When Auto Refresh is enabled, the system checks the source content every day.

For URL knowledge base items:

• The platform checks the specific page URL daily.
• If the page content changes, the knowledge base entry updates automatically.

For website knowledge base items:

• The system checks the existing indexed child pages from that website.
• If any indexed page changes, the knowledge base content updates automatically.

The refresh process keeps indexed knowledge base content aligned with the original source.

Why It Matters

Web pages and documentation change frequently. Without automatic updates, knowledge bases can become outdated and provide incorrect information to AI agents or automated workflows.

Auto Refresh helps ensure:

• AI assistants use current website content.
• Support and automation systems rely on accurate knowledge base data.
• Teams reduce manual maintenance of external knowledge sources.

This improvement supports reliable automation workflows across messaging, AI agents, and customer communication systems built with Whippy.

Setup

1. Open the Knowledge Base item for a URL or website.
2. Enable Auto Refresh and then hit 'Save’.
3. Publish a new knowledge base version.
4. The system automatically checks the source content daily.

Manual refresh can still be triggered if an immediate update is required.

Notes

• Auto Refresh works for URL items and website items.
• The system checks source content once per day.
• For website items, only the content of already indexed pages refreshes.
• New pages added to the website or removed pages are not yet detected.
• Page discovery and removal detection will be introduced in a future update.