What are Whippy Credits?
Last Update: 08/19/2022
Each text message containing 160 characters of text or less, both inbound and outbound, is 1 Credit.
Whippy does support sending larger amounts of text in a single message, but you will be charged a credit for every 160 characters of text. For example, if you send a message that contains 400 characters of text, you will be charged 3 Credits.
Any “MMS” supported media file such as an image, document, pdf, etc, both inbound and outbound, is 2 Credits.
The above Credit system applies to any of the following:
- Whippy hosts your local US/Canadian number
- Whippy hosts your Toll-Free number
- Whippy provides you a local US/Canadian number
- Whippy provides you a Toll-Free number
Please note the credit system above is to recipients of US/Canadian numbers. Sending or receiving from International recipients is subject to higher credits (please inquire for more details).
If a contact has opted out, been excluded from a campaign or a campaign has been paused before a contact has been sent a message, will I still be charged a credit?
- No. You are only charged a credit for any message a carrier has signaled back that was received by the carrier.
If I send a Campaign to 100 recipients with <160 characters of text is that considered 1 Credit or 100 Credits?
- 100 Credits. Whippy sends each one of those 100 recipients a text message individually, therefore you are sending 100 actual messages.
If I pick a monthly plan and exceed the number of credits, does my service shut off?
- No. You will be charged $50 per each additional grouping of Credits you exceed your monthly plan. To see those Credit groupings please reference our pricing page (https://pricing.whippy.ai).
If I send a text message larger than 160 characters of text is it guaranteed to be delivered in the correct order?
- No. Messages longer than 160 characters are “split” by carriers before sending, and although usually sent in the correct order, that is not guaranteed. There are occasions when they will be split up and the larger the character count the more likely that chance they will be split up in a different order.