heymarket Alternative
Looking for more than Heymarket’s shared inbox? Whippy brings texting, calling, automation, and AI together, without the tool overload.
Businesses choose Heymarket to keep customer messaging simple and organized. With shared inboxes, team assignments, SMS and MMS, and popular messaging channels in one place, it’s a strong choice for teams that want a clean and efficient way to manage conversations.
As companies grow, many begin looking for more: deeper automation, tighter workflows, voice capabilities, and AI-driven responsiveness. Heymarket offers solid messaging tools, templates, campaigns, and enterprise-grade permissions. However, it still focuses primarily on text-based communication.
Whippy is built for teams that need a fully unified communication hub. It combines texting, cloud VoIP calling, workflow automation, and AI voice assistants inside a single platform. This allows teams to:
Manage text, voice, and AI from one workspace.
Automate follow-ups, reminders, and call handling.
Provide 24/7 responsiveness without increasing headcount.
Reduce tool sprawl and software costs.
Heymarket excels at messaging. Whippy expands the communication stack by bringing together texting, calling, automation, and AI for teams that are ready to scale their operations beyond SMS.
Whippy vs heymarket: A Clear Comparison
Usage
Omni-Channel Inbox
Contacts & Custom Data Objects
Campaigns (Mass Messaging)
Basic Workflow Automation
Advanced Workflow Automation
Popular Add-ons
API & Developer Portal
ATS/CRM Integrations
Reporting & Analytics
Support & Permissions
Other Premium Products
What is Whippy
Whippy is more than just another communication tool—it's the infrastructure for smarter business conversations. Growing teams often struggle with slower response times, tool overload, and inconsistent customer experiences. Whippy solves these challenges by streamlining communication, helping organizations respond faster, simplify workflows, and scale without added complexity.
The result is measurable impact:
Faster engagement with candidates, patients, or clients across the channels they prefer.
Reduced costs and tool fatigue by consolidating communication into a unified workspace.
Consistent customer touchpoints with one business number for both calls and texts.
Around-the-clock responsiveness powered by built-in AI voice assistants.
Compliance and security that allow even highly regulated industries to communicate confidently.
For recruiters, this means connecting with top talent before competitors do. For pharmacies, it means fewer missed refills. For real estate agents, it's about responding quickly to hot leads. In short, Whippy helps fast-moving teams serve customers better while working more efficiently.
Why Growing Teams Choose Whippy Over Heymarket
Heymarket gives businesses an easy, organized way to manage customer SMS conversations through shared inboxes and message assignments. For small teams focused primarily on texting, it’s a clean and intuitive solution. But as companies scale, communication needs evolve. More conversations to manage, higher expectations for instant responses, stricter compliance requirements, and the growing overhead of stitching multiple tools together all create friction. Teams eventually discover that a texting-only platform, no matter how user-friendly, can’t support their long-term growth.
That’s when organizations begin turning to Whippy.
Whippy consolidates the entire communication stack, texting, calling, workflow automation, and AI voice, in one unified system. Instead of pairing Heymarket with separate apps for phone calls, call routing, agents, or compliance, Whippy centralizes everything inside a single shared workspace where teams can collaborate seamlessly across conversations and channels.
And the benefits extend far beyond simplification. Automations handle repetitive tasks such as reminders, follow-ups, and inbound call flows. AI-powered voice assistants provide 24/7 responsiveness, ensuring customers always receive immediate support, without increasing headcount. For industries like healthcare, law, staffing, and financial services, built-in compliance and audit-ready visibility give teams the security and confidence they need, something SMS-only tools struggle to offer at scale.
For growing teams moving beyond Heymarket, the result is transformative: Whippy creates a smarter, more connected, more automated communication workflow that grows with your business. You’re not just texting customers, you’re improving service, accelerating response times, and building stronger relationships with fewer manual steps.
Below are snapshots of the inbox experience in Whippy and HeyMarket, showing how each business messaging platform approaches conversations:
Whippy Inbox ↑
HeyMarket Inbox ↑
The images above highlight a clear difference between Heymarket and Whippy. Heymarket’s inbox is minimal and admin-focused, showing a single inbox, member controls, basic settings, and a prompt to “Get a Heymarket number.” It works well for small teams that simply need a shared SMS inbox, but it doesn’t display conversations, call logs, workflows, or multi-channel activity. The interface is centered on access management rather than day-to-day communication.
Whippy’s inbox, by contrast, is built for high-volume, multi-channel operations. The screenshot shows a full navigation panel for calls, conversations, assignments, and scheduled messages, along with direct access to campaigns, sequences, agents, automations, reviews, and reports. The conversation view includes message history, timestamps, SMS and VoIP indicators, and a reply box that supports templates, automations, notes, and more.
Heymarket focuses on a simple shared inbox. Whippy focuses on the work inside the inbox, giving teams a unified space to manage texting, calling, automation, and AI at scale.
While the inbox experience highlights how differently the two platforms approach daily communication, the contrast becomes even clearer when you look at other parts of the workflow. Templates offer a simple way to show this difference, since both platforms include them and the use case is familiar to most teams.
The screenshots below show how each platform handles creating a basic message template, which can then be used across conversations, campaigns, or automations:
Whippy Template Creation ↑
HeyMarket Template Creation ↑
Heymarket: Focused on Simple, Reusable Messages
Heymarket keeps template creation lightweight and easy. The interface guides users to add a name, write a message, and personalize it with merge tokens. It fits teams that simply want to save time on recurring customer messages without layering on complexity.
Whippy: Templates as Part of a Broader Workflow
Whippy treats templates as building blocks that plug into multiple areas of the platform. Instead of just saving text, teams can control permissions, schedule templates, and embed them into automated sequences, review request flows, or voice-assisted processes. The editor reflects a system built for workflows rather than one-off replies.
Templates are only one feature, but they illustrate a broader pattern:
Heymarket prioritizes straightforward, message-first communication, while Whippy integrates messaging into deeper workflows that include calling, automation, reviews, and AI-driven processes.
Together with the inbox comparison above, these views reinforce the core distinction:
Heymarket is optimized for clean, collaborative texting. Whippy is designed for high-volume, multi-channel operations where texting, calling, automation, and AI all connect inside a single workspace.
All-in-One Communication: Text, Voice & AI
Most businesses begin with a texting platform because SMS is one of the fastest and most reliable ways to reach customers. Over time, communication naturally expands—customers call with questions, voicemails stack up, and staff spend hours trying to manage conversations across different tools.
Whippy eliminates that complexity by uniting every major communication channel—SMS, VoIP calling, and AI-powered voice automation—into one seamless platform. Instead of logging into multiple systems and losing context between them, your team can manage everything from a single number and a single workspace.
Here's how Whippy brings the tools modern teams depend on together:Texting Inbox: Scalable SMS & MMS for Teams
Text messaging is no longer just for reminders—it's where business happens. With Whippy's shared inbox, your entire team can send and receive SMS and MMS conversations in real time, collaborate on responses, and never worry about two people messaging the same customer at once.
Work at scale: Send bulk campaigns or personalized one-to-one messages.
Stay consistent: Use ready-made templates for outreach, confirmations, or reminders.
Save time: Schedule follow-ups so no conversation is forgotten.
Collaborate easily: Assign conversations, add internal comments, and keep full visibility across your team.
For industries like recruiting, real estate, and healthcare, this means faster outreach, fewer missed opportunities, and better customer engagement. A recruiter, for example, can send automated interview reminders via SMS, while a colleague sees the full conversation history before making a follow-up call.
Explore Whippy's inboxBusiness Phone (VoIP): Calls and Texts on the Same Number
Customers value simplicity—they want the convenience of texting and calling the same number to connect with your business instantly. Whippy' cloud VoIP system makes that experience seamless, creating a smooth and professional way to stay connected.
Whippy lets your team make and receive calls from the same business number they already use for SMS. This creates a consistent, professional experience for customers while giving your team the flexibility to handle calls anywhere—whether at a desk, on mobile, or working remotely.
Key capabilities include:
Smart call routing: Automatically send calls to the right person or department.
Voicemail transcription: Read messages instantly instead of listening through long recordings
Call logs and analytics: Track call history, duration, and outcomes in one place.
Multi-device access: Answer calls on desktop, tablet, or mobile without missing a beat.
For teams in fast-paced industries like staffing or property management, this ensures that no lead, candidate, or client call ever goes unanswered. Instead of toggling between a phone system and a texting app, Whippy centralizes every interaction for better efficiency and accountability.
Learn more about Whippy VoIPVoice AI: Your Always-On Virtual Assistant
Perhaps the most transformative part of Whippy is its built-in Voice AI, which acts like a 24/7 receptionist for your business. Instead of forcing staff to pick up every single call or risk sending customers to voicemail, Voice AI can answer in real time—day or night.
What can Whippy's Voice AI do?Answer calls immediately and greet customers with a professional, branded experience.
Qualify leads automatically by asking screening questions and gathering key details.
Book appointments or consultations directly into your workflow without staff involvement.
Route calls intelligently to the right department or person based on customer needs.
For example, a recruiting firm can use Voice AI to pre-screen candidates after-hours, while a pharmacy can route calls about refills automatically, reducing the burden on front-desk staff. This doesn't just save time—it ensures customers always feel attended to, even when your team is busy or offline.
Explore Voice AI- SMS & MMS at scale
- Cloud VoIP calling on the same number
- AI-powered voice agent for 24/7 responsiveness
- One platform, one number, zero wasted effort
Whippy elevates business communication by uniting every core channel into a single, seamless platform. The result is quicker responses, streamlined workflows, and a consistently outstanding customer experience—delivered without the complexity of managing extra tools.
Built for Fast-Moving Teams
Every industry faces unique communication challenges—whether it's recruiters racing to reach candidates, pharmacies managing refills securely, or healthcare teams reducing no-shows. Whippy brings texting, calling, and AI together in a unified workspace, equipping fast-moving organizations with the tools to stay responsive, efficient, and compliant.
Recruiting & Staffing
Speed is everything in recruiting. Whippy helps agencies automate outreach, pre-screen candidates with Voice AI, and sync activity with their ATS—saving hours of manual work while improving placement rates.
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Pharmacy
Pharmacies rely on fast, reliable communication to keep patients safe. Whippy streamlines refill reminders, prescription confirmations, and patient calls while ensuring HIPAA compliance and secure messaging.
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Real Estate
Real estate agents thrive on responsiveness but often juggle too many tools. Whippy centralizes calls, texts, and follow-ups on one number so agents can qualify leads, confirm showings, and stay connected with clients seamlessly.
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Law Firms
Law firms need secure and efficient intake processes. Whippy simplifies client communication through SMS and voice while maintaining compliance, reducing admin work, and improving client experiences from first contact.
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Healthcare
Missed appointments and overloaded staff are common healthcare challenges. With HIPAA-compliant texting and Voice AI, Whippy automates reminders, confirmations, and routine calls so providers can focus on patient care.
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Across Every Industry
Whippy adapts to businesses of all kinds—from finance and medical practices to veterinary care, contractors, plumbing, and beyond. Want to see how different industries use texting, calling, and AI to stay connected?
Explore more on our blog
I'm capturing the buyers that are interested in that particular asset, it might be 10, other times it might be 200 people. I'm taking that intent data and pushing that to Whippy and sending a targeted message like “Hey David, I saw you looked at our Holiday Inn Express property, do you have any questions?” It's a lot more targeted and effective.
David Altman
First Vice President Investments | Marcus & Millichap Fort Lauderdale, FL
Pros and Cons of Whippy
Pros
- Whippy is an all-in-one communication and automation platform, eliminating the need for multiple solutions. It allows teams to manage calls, texts, and emails in one place.
- Whippy integrates manual, automated, and AI communication, reducing the need to manage separate tools for workflows and two-way texting.
- Whippy offers an advanced mobile experience, enabling users to send 1-on-1 messages, search contacts, review message history, create marketing campaigns, and manage sales sequences—all while on the go.
- Whippy provides deep integrations with other systems and offers a robust API, making it easy for developers to sync Whippy with various tools.
Cons
- Whippy is relatively new in the customer communication and automation space.
- Whippy may not be ideal for very small teams or solo businesses that engage in limited customer communication.
Pros and Cons of heymarket
Pros
- Offers integrations with leading business apps, CRMs, and eCommerce platforms
- Established player in the two way sms space.
Cons
- Less advanced automation: Heymarket's automation capabilities are more limited compared to Whippy's complex, multi-step Workflow Automations
- Possible software glitches and downtime: Some users report issues with laggy performance and syncing problems
- Customer support concerns: Some users have reported issues with the quality and responsiveness of Heymarket's customer support
- Limited mobile app functionality: The mobile app is reported to have fewer capabilities compared to the browser version
How It Works
Switching to Whippy is designed to be fast, simple, and frustration-free. Here's the typical journey new customers take:
Import contacts and past messages
Bring your existing data into Whippy so your team has the full context from day one.
Port your number or choose a new one
Keep your existing business identity or start fresh with a dedicated Whippy number.
Launch SMS, VoIP, and Voice AI—instantly included
Every Whippy plan gives you access to all three communication channels from the start.
Set up automations and routing
Streamline outreach, automate reminders, and ensure calls are always routed to the right person.
Go live with expert onboarding help
Our specialists guide you through the setup and provide hands-on training so your team can hit the ground running.
Ready to Upgrade?
Customers expect fast, reliable communication across more than just text. If your team needs calling, deeper automation, or AI-driven workflows beyond what Heymarket provides, Whippy gives you a unified way to deliver faster, smarter customer engagement.
With Whippy, you don’t add another tool to the stack. You replace tool overload with a single platform that brings texting, calling, automation, and AI together in one streamlined workspace:
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