Instantly Transfer Live VoIP Calls with a Smarter Interface
We’ve rolled out a new feature that gives agents full control over how and where to transfer live VoIP calls. Whether you're managing a single team or juggling multiple brands across channels, this update ensures your calls are always routed to the right person—faster and smarter.
Here’s what’s included:
Dedicated Call Transfer Panel
During a 1-on-1 VoIP call, agents now see a dedicated interface to transfer the call seamlessly—no more jumping between tabs or tools.Search and Filter with Precision
Quickly find who you need with filters across:
Users
Teams
Agents
Contacts
VoIP-enabled Channels (current channel pre-selected)Flexible Transfer Options
You can now transfer calls to:
Individual users or agents
Entire teams
CRM contacts
External phone numbers
Other VoIP channels within WhippyCross-Channel Call Transfer
Running a multi-brand setup? This feature allows transfers across different VoIP channels. Select the desired channel, then pick a team or agent within it—perfect for distributed support and sales orgs.Real-Time User Availability
Make smarter routing decisions with online/offline indicators. See who’s available before you transfer, reducing wait times and missed connections.
Why This Matters
Efficient call routing is critical for teams handling inbound sales, support, or recruitment conversations. With this update, Whippy gives your agents:
- More flexibility during live calls
- Faster response times for customers
- Better cross-team collaboration
- Increased visibility across departments
From day-to-day call handling to strategic multi-brand operations, this feature brings true agility to your cloud VoIP system.
Coming Soon: Mobile Support
We’re actively working on extending call transfer capabilities to mobile—so your agents can manage and route calls no matter where they are.