Changelog

Pick Up Parked Calls Directly from Message History

We improved the calling experience in Whippy by allowing users to resume parked calls without opening the Parked Calls modal.

How It Works

When a call is parked, a “Pick Up Call” button now appears in the related message bubble inside the conversation history. This button lets users resume a parked call in one click without leaving the message thread.

Previously, users had to switch to the Parked Calls modal, locate the call, and manually retrieve it. By embedding the call action directly in the conversation timeline, the update removes unnecessary navigation and keeps call handling in context. This makes parked call management more intuitive and reduces friction during active conversations.

Why It Matters

This improvement makes parked call handling:

• Faster – Immediately pick up a call without opening another view.
• More intuitive – Call controls appear where the conversation happens.
• More efficient – Fewer steps and less context switching.

By streamlining how users retrieve parked calls, Whippy delivers a smoother, more productive calling workflow inside the conversation view.

New Audit Logs for Enhanced System Transparency

Gain full visibility into every system activity and user action across your Whippy organization.

How it works

The new Audit Logs page, available under Settings → Audit Logs, provides a detailed record of everything happening in your Whippy organization.

• View all system activities with precise timestamps and user attribution
• Search and filter audit logs to quickly locate specific actions or events
• Monitor system changes to understand what was modified and when

With Audit Logs, every action is automatically tracked for complete system transparency.

Why it matters

The Audit Logs feature ensures your organization stays transparent, compliant, and secure.

• Maintain a full audit trail for regulatory compliance and security monitoring
• Easily identify what changed and who made the change when troubleshooting
• Gain clear visibility into team actions and system modifications
• Review a complete activity history for better organizational oversight

Audit Logs make it easier to trace actions, verify changes, and maintain confidence in every update across your Whippy account.

Note: Currently, we only log campaign creation, but over time we will cover all actions in the system.

AI Call Transcript Search with Assistant

Chat with an assistant to find answers in your call transcripts.

How It Works

The AI Search feature was added to make reviewing calls faster and easier. Instead of only searching for keywords, users can now ask questions in plain language and receive direct answers from the transcript.

• Available in Inbox Calls (/inbox/calls/all) and Agent Calls (/agents/calls).
• Open the sidebar and select Search.
• Type a question such as “What did the customer say about timeline?” or “What objections were raised?”.
• The assistant analyzes the transcript and responds with relevant answers.

This goes beyond keyword matching: AI Search understands context, so users can extract insights quickly without reading the entire call.

Why It Matters

• Save time by skipping manual transcript review.
• Extract key details using natural language.
• Boost productivity with instant answers.
• Make call analysis more intuitive and efficient.

Fallback Voices in Agents

Ensure smooth and reliable voice calls with customizable backup voice options.

How It Works

Fallback Voices allow you to pre-select one or more backup voices when configuring an agent. If the primary voice fails during a call, the system automatically switches to the first available fallback voice. If no fallback voice is set, the system continues with the existing automatic selection behavior.

The UI clearly shows that fallback voices are optional, so you can configure them only when you want added reliability.

• Fallback Voices selection was added to the agent editor.
• Automatic failover switches to your chosen backup voice if the primary voice fails.
• Optional setup means nothing changes if you don’t configure fallback voices.

Why It Matters

• Improved reliability: Calls continue without interruption even if a primary voice fails.
• Consistent experience: Reduces the risk of jarring or unexpected agent voice changes.
• Greater control: Choose how your agents sound in different scenarios.
• Standards aligned: Matches Retell’s API capabilities for voice configuration.

This update is now live and available in the agent editor.