Changelog

Contact Merge Feature

You can now merge duplicate contacts in Whippy

We added a new feature that lets you merge duplicate contact records directly inside Whippy. This update helps teams maintain clean data, reduce conflicts between connected systems, and keep messages syncing correctly.

How It Works

You can merge any two contacts that represent the same person. Whippy identifies the selected records and combines their details into a single, accurate profile.

To merge contacts:

1. Open a contact in Whippy.

2. Click the “Dots” menu.

3. Select “Merge Contact.”

4. Search for the duplicate by name, phone number, email, or external ID.

5. Choose the contact to merge.

6. Confirm the merge.

Whippy then merges the records into one clean entry.

Why It Matters

Duplicate contacts can cause issues across messaging, syncing, and integrations. By allowing users to merge duplicates:

• Contact lists stay clean and consistent.
• Syncing with connected systems works as expected.
• Message histories remain accurate.
• Teams avoid errors created by mismatched or outdated information.

This update improves overall data quality and ensures smoother communication across your workspace.

Customize Table Views with Column Visibility Controls

Added column visibility controls to key dashboard tables so you can quickly show or hide the data that matters most.

How It Works

We added column visibility controls to major data tables across your Whippy dashboard, so you can configure a cleaner, more focused view of your data.

1. A new column visibility icon on each supported table opens a menu where you can show or hide individual columns.

2. Your column preferences are saved per page and persist across sessions, so your preferred table layout is ready the next time you log in.

3. Column visibility controls were added to:

• All Contacts
• Segments
• Lists
• Campaign Contacts
• Sequence Contacts
• Sequence Responses
• Calls
• Records

You can now customize each table view for day-to-day work, whether you manage large contact lists, review campaign performance, or scan call logs inside Whippy.

Why It Matters

Previously, every table showed all available columns, even when some fields were not relevant to your task. This made large datasets harder to scan and limited your ability to focus on key contact details, campaign metrics, or call outcomes.

With column visibility controls, you:

• See a simplified table view with only the fields you need.
• Reduce visual clutter in large contact and campaign tables.
• Create task-specific views for list management, segmentation, campaign monitoring, and call review.
• Move faster when working with high-volume contact records and sequence data.

This update gives you more control over how data is displayed, so each table view better supports your workflows in Whippy.

After Business Hours Action in IVR System

Handle Calls Automatically Outside of Working Hours.

Whippy has added a new “After Business Hours” feature to the IVR system, enabling automated call handling when calls come in after your configured working hours.

How It Works

The feature uses your existing Business Hours configuration to identify when calls are received outside of scheduled operating times.

When a call comes in after hours, the IVR automatically performs one of the predefined actions you’ve selected:

1. Voicemail – Direct callers to leave a voice message.

2. Forward to Phone Number – Redirect calls to an external number.

3. Forward to Agent – Route calls to a specific Whippy AI Agent.

4. End Call – Gracefully end the call.

Example:

If your business hours are set from 9 AM to 6 PM, any call received after 6 PM will automatically trigger the configured “After Business Hours” action—such as forwarding to voicemail or an AI Agent.

Why It Matters

This update helps businesses manage customer calls intelligently even when teams are offline. By automating after-hours responses, you can:

• Prevent missed calls and lost opportunities.
• Maintain a professional, consistent caller experience.
• Reduce manual workload with hands-free call management.

The After Business Hours feature ensures your communication stays reliable and responsive—day or night.

Improved Parked Calls Modal

A clearer, faster way to manage parked calls

We improved the Parked Calls modal to make it more informative and easier to use. You can now see where each call is parked and how long it has been waiting — helping you manage multiple lines more efficiently.

How It Works

When a call is parked, the modal now provides clearer details at a glance:

• Visible Timer for Parked Calls: Each parked call shows exactly how long it has been waiting, helping teams monitor hold durations and avoid long wait times.
• Channel Labels: The modal now displays both the channel name and channel phone number where each call is parked. This gives users immediate context about where a call came from, which is especially useful when handling several channels or callers simultaneously.

These updates make the Parked Calls modal more transparent and efficient, giving users the right information in one place without switching screens.

Why It Matters

Managing multiple active calls can quickly become complex. With these improvements, teams can:

• Prioritize calls based on how long they’ve been waiting.
• Identify the right channel instantly, reducing confusion and delays.
• Respond faster to callers and deliver smoother communication experiences.

By adding better visibility and context to parked calls, Whippy helps your team stay organized, reduce response time, and manage every conversation more effectively.