Textmagic Vs. Textline

See how Textmagic compares to Textline in terms of features and more.

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How does Textmagic compare to Textline?

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*Last updated on 30 July 2024

Pros and Cons of Textmagic

Pros

  • TextMagic has been around since 2004 and has a lot of experience in the sms space.
  • TextMagic has a pay per text option which can be cost effective for smaller teams without a regular need for texting.

Cons

  • Outdated user interface: Some users report that the UI feels outdated, although it's still functional.
  • Mobile app limitations: The mobile app has fewer features compared to the web version.
  • Customer support issues: Some users have reported unresponsive customer service, though this isn't a universal experience.

Pros and Cons of Textline

Pros

  • User-friendly interface: Many users find the platform easy to use, with a clean and intuitive layout.
  • Security and compliance: HIPAA, SOC-2, TCPA compliant, with features like Sensitive Data Redaction.

Cons

  • Limited automation: Some customers report a need for more robust automation capabilities.
  • Occasional downtime: Reports of the platform freezing or experiencing downtime during busy periods.
  • Limited early-hours support: Customer service availability starting at 9am PST may be inconvenient for businesses in other time zones.
  • Search functionality: Some users find it difficult to search for past conversations and numbers.

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