After-Hours Auto-Replies
When your team is offline, every message still gets an immediate, professional response, automatically, so no lead goes cold and no customer feels ignored.
Customers don't stop reaching out when your office closes. A message at 9pm, a call on a Sunday, an inquiry on a holiday, without a response, that's a lead that went cold or a customer that felt ignored. After-Hours Auto-Replies ensure every contact gets an immediate, professional response, even when your team isn't there to send it.
Whippy lets you configure custom business hours per channel and automatically trigger replies, sequences, or AI agents the moment a message or call arrives outside those hours.
Your business doesn't close, your auto-replies cover the gap
A customer who gets silence after hours doesn't know when you'll respond. A customer who gets "Thanks for reaching out, we'll be back at 9am tomorrow" knows exactly what to expect. That single automated message is the difference between a lead who waits and a lead who moves on.
Set Hours Per Channel
Every channel in Whippy, whether it's a phone number, SMS line, or messaging inbox, has its own business hours configuration. Set open and close times, mark days as closed, and choose the right timezone. Each channel operates independently, so multi-location or multi-team setups work exactly as you need.
Three Ways to Respond After Hours
When a contact reaches out outside your configured hours, choose what happens next, send a custom text message, enroll them in a sequence for follow-up, or hand them off to a Chat AI agent that can keep the conversation going in real time.
Personalize Every Auto-Reply
Use variables to make after-hours messages feel personal, not robotic. Reference the contact's name, the channel, or other details, so even an automated reply feels like it came from your team.
Pairs with Voice AI for Calls
For inbound calls after hours, Whippy's after-hours logic routes callers automatically, to voicemail, a Voice AI agent, or a forwarding number, so no call goes unanswered regardless of what time it is.
Frequently Asked Questions