FeaturesCall Transcription

Call Transcription

Every call, automatically converted into a searchable text transcript. Call Transcription captures what was said the moment a call ends and stores it directly in the contact's conversation, alongside messages, notes, and call history, so your team can read, search, and act on it in seconds instead of replaying audio.

Whippy call transcript showing a timestamped conversation between a Screening Agent and a customer confirming an appointment

Listening back to a 20-minute call to find one key detail is nobody's idea of productive. Call Transcription converts every recorded call into a searchable text transcript, stored directly in the contact's conversation, so your team gets the information they need in seconds, not minutes.

Whippy automatically generates a full text transcript for every recorded call, keeping it in the conversation timeline alongside messages, notes, and call history.

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Stop taking notes. Start reading transcripts.

Every call carries information your team needs, next steps, commitments, objections, details. Without transcription, that information lives in someone's memory or a hastily written note. With Call Transcription, it's written, organized, and waiting in the conversation the moment the call ends.

Transcripts Live in the Conversation

No separate tab, no external tool. Whippy stores each transcript directly inside the contact's conversation thread. Open it, expand the call entry, and read exactly what was said, in context, next to everything else.

Whippy ended call with recording player and expandable full transcript showing agent and customer dialogue

Search Without Replaying

Need to find what a candidate said about their availability, or what a customer committed to last week? Read the transcript directly or use AI Search to ask a question in plain language and get the answer instantly, no scrubbing through audio.

Whippy AI Search answering a plain language question with the exact detail and timestamp from a call transcript

Translate Any Transcript

If a call happened in another language, Whippy can translate the transcript so your whole team can review it, regardless of what language was spoken.

Pair with Call Analysis

Transcripts connect directly with Whippy's call analysis tools, summaries, sentiment, completion ratings, and key takeaways, giving your team deeper insight without any extra work.

Whippy call summary and next steps generated from a translated call transcript between a screening agent and customer
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Turn every call into a readable, searchable record.

See Call Transcription in action.

Frequently Asked Questions