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See how Whippy compares to Textline in terms of features and more.

Whippy vs Textline: A Clear Comparison

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Omni-Channel Inbox

Contacts & Custom Data Objects

Campaigns (Mass Messaging)

Basic Workflow Automation

Advanced Workflow Automation

Popular Add-ons

API & Developer Portal

ATS/CRM Integrations

Reporting & Analytics

Support & Permissions

Other Premium Products

What is Whippy

Whippy is more than just another communication tool—it's the infrastructure for smarter business conversations. Growing teams often struggle with slower response times, tool overload, and inconsistent customer experiences. Whippy solves these challenges by streamlining communication, helping organizations respond faster, simplify workflows, and scale without added complexity.

The result is measurable impact:

  • Faster engagement with candidates, patients, or clients across the channels they prefer.

  • Reduced costs and tool fatigue by consolidating communication into a unified workspace.

  • Consistent customer touchpoints with one business number for both calls and texts.

  • Around-the-clock responsiveness powered by built-in AI voice assistants.

  • Compliance and security that allow even highly regulated industries to communicate confidently.

For recruiters, this means connecting with top talent before competitors do. For pharmacies, it means fewer missed refills. For real estate agents, it's about responding quickly to hot leads. In short, Whippy helps fast-moving teams serve customers better while working more efficiently.

All-in-One Communication: Text, Voice & AI

Most businesses begin with a texting platform because SMS is one of the fastest and most reliable ways to reach customers. Over time, communication naturally expands—customers call with questions, voicemails stack up, and staff spend hours trying to manage conversations across different tools.

Whippy eliminates that complexity by uniting every major communication channel—SMS, VoIP calling, and AI-powered voice automation—into one seamless platform. Instead of logging into multiple systems and losing context between them, your team can manage everything from a single number and a single workspace.

Here's how Whippy brings the tools modern teams depend on together:

Texting Inbox: Scalable SMS & MMS for Teams

Text messaging is no longer just for reminders—it's where business happens. With Whippy's shared inbox, your entire team can send and receive SMS and MMS conversations in real time, collaborate on responses, and never worry about two people messaging the same customer at once.

  • Work at scale: Send bulk campaigns or personalized one-to-one messages.

  • Stay consistent: Use ready-made templates for outreach, confirmations, or reminders.

  • Save time: Schedule follow-ups so no conversation is forgotten.

  • Collaborate easily: Assign conversations, add internal comments, and keep full visibility across your team.

For industries like recruiting, real estate, and healthcare, this means faster outreach, fewer missed opportunities, and better customer engagement. A recruiter, for example, can send automated interview reminders via SMS, while a colleague sees the full conversation history before making a follow-up call.

Explore Whippy's inbox

Business Phone (VoIP): Calls and Texts on the Same Number

Customers value simplicity—they want the convenience of texting and calling the same number to connect with your business instantly. Whippy' cloud VoIP system makes that experience seamless, creating a smooth and professional way to stay connected.

Whippy lets your team make and receive calls from the same business number they already use for SMS. This creates a consistent, professional experience for customers while giving your team the flexibility to handle calls anywhere—whether at a desk, on mobile, or working remotely.

Key capabilities include:

  • Smart call routing: Automatically send calls to the right person or department.

  • Voicemail transcription: Read messages instantly instead of listening through long recordings

  • Call logs and analytics: Track call history, duration, and outcomes in one place.

  • Multi-device access: Answer calls on desktop, tablet, or mobile without missing a beat.

For teams in fast-paced industries like staffing or property management, this ensures that no lead, candidate, or client call ever goes unanswered. Instead of toggling between a phone system and a texting app, Whippy centralizes every interaction for better efficiency and accountability.

Learn more about Whippy VoIP

Voice AI: Your Always-On Virtual Assistant

Perhaps the most transformative part of Whippy is its built-in Voice AI, which acts like a 24/7 receptionist for your business. Instead of forcing staff to pick up every single call or risk sending customers to voicemail, Voice AI can answer in real time—day or night.

What can Whippy's Voice AI do?
  • Answer calls immediately and greet customers with a professional, branded experience.

  • Qualify leads automatically by asking screening questions and gathering key details.

  • Book appointments or consultations directly into your workflow without staff involvement.

  • Route calls intelligently to the right department or person based on customer needs.

For example, a recruiting firm can use Voice AI to pre-screen candidates after-hours, while a pharmacy can route calls about refills automatically, reducing the burden on front-desk staff. This doesn't just save time—it ensures customers always feel attended to, even when your team is busy or offline.

Explore Voice AI
  1. check SMS & MMS at scale
  2. check Cloud VoIP calling on the same number
  3. checkAI-powered voice agent for 24/7 responsiveness
  4. checkOne platform, one number, zero wasted effort

Whippy elevates business communication by uniting every core channel into a single, seamless platform. The result is quicker responses, streamlined workflows, and a consistently outstanding customer experience—delivered without the complexity of managing extra tools.

Built for Fast-Moving Teams

Every industry faces unique communication challenges—whether it's recruiters racing to reach candidates, pharmacies managing refills securely, or healthcare teams reducing no-shows. Whippy brings texting, calling, and AI together in a unified workspace, equipping fast-moving organizations with the tools to stay responsive, efficient, and compliant.

I'm capturing the buyers that are interested in that particular asset, it might be 10, other times it might be 200 people. I'm taking that intent data and pushing that to Whippy and sending a targeted message like “Hey David, I saw you looked at our Holiday Inn Express property, do you have any questions?” It's a lot more targeted and effective.

David Altman

First Vice President Investments | Marcus & Millichap Fort Lauderdale, FL

Pros and Cons of Whippy

Pros

  • Whippy is an all-in-one communication and automation platform, eliminating the need for multiple solutions. It allows teams to manage calls, texts, and emails in one place.
  • Whippy integrates manual, automated, and AI communication, reducing the need to manage separate tools for workflows and two-way texting.
  • Whippy offers an advanced mobile experience, enabling users to send 1-on-1 messages, search contacts, review message history, create marketing campaigns, and manage sales sequences—all while on the go.
  • Whippy provides deep integrations with other systems and offers a robust API, making it easy for developers to sync Whippy with various tools.

Cons

  • Whippy is relatively new in the customer communication and automation space.
  • Whippy may not be ideal for very small teams or solo businesses that engage in limited customer communication.

Pros and Cons of Textline

Pros

  • User-friendly interface: Many users find the platform easy to use, with a clean and intuitive layout.
  • Security and compliance: HIPAA, SOC-2, TCPA compliant, with features like Sensitive Data Redaction.

Cons

  • Limited automation: Some customers report a need for more robust automation capabilities.
  • Occasional downtime: Reports of the platform freezing or experiencing downtime during busy periods.
  • Limited early-hours support: Customer service availability starting at 9am PST may be inconvenient for businesses in other time zones.
  • Search functionality: Some users find it difficult to search for past conversations and numbers.

How It Works

Switching to Whippy is designed to be fast, simple, and frustration-free. Here's the typical journey new customers take:

01

Import contacts and past messages

Bring your existing data into Whippy so your team has the full context from day one.

02

Port your number or choose a new one

Keep your existing business identity or start fresh with a dedicated Whippy number.

03

Launch SMS, VoIP, and Voice AI—instantly included

Every Whippy plan gives you access to all three communication channels from the start.

04

Set up automations and routing

Streamline outreach, automate reminders, and ensure calls are always routed to the right person.

05

Go live with expert onboarding help

Our specialists guide you through the setup and provide hands-on training so your team can hit the ground running.

Frequently Asked Questions

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