Changelog

Smarter Unread Message Counts in Inbox

We’ve added a subtle but impactful improvement to help you stay on top of conversations.
You’ll now see a small red square with a white number indicating the count of unread messages — shown per user, channel, and conversation in the inbox.
This makes it easier to:

• Spot where replies are needed
• Balance workloads across your team
• Avoid missed messages during busy hours

Even in a high-volume inbox, you’ll have a clearer view of what needs your attention — without extra clicks.

Link Click Maps & Metadata Insights

You can now see where and how your contacts are engaging with links — in a whole new way.
Whenever a contact clicks a tracked link, Whippy now shows:

1. 

   Rough geographic location of the click (on a map)

2. 

   Device metadata, including:

   • Phone Type (iOS, Android, etc.)
     Browser Type (Chrome, Safari, etc.)
     Internet Provider (ISP)

This gives you more context around each interaction — helping you spot patterns, troubleshoot issues, and tailor your outreach based on real-world behavior.

New Contact Editor in Inbox & Data Page

Managing your contacts just got a whole lot easier.

We've introduced a powerful new Contact Editor that lets you update key customer details directly from the Inbox and the Data page — no more jumping between tabs or hunting for settings. Whether you're making a quick correction or refining contact data across your workflow, it’s now simpler and more streamlined.

🔥 What’s New:

• Inline Editing
• Easily update contacts while you’re mid-conversation or reviewing records. Just click, edit, and save — all without leaving your current view.
• Editable Fields (Full Whippy Native Support)
• You now have full access to modify:
  Name
  Email
  Phone
  Address (now with Google Maps autocomplete!)
  Preferred Language
  Default Communication Channel
  Block / Unblock status
  External ID (great for syncing with CRMs or third-party systems)
• Smart Country Code Editor
• Supporting international contacts is now easier than ever. The new country code selector ensures that global phone numbers are formatted properly and work reliably with SMS.
• Google Maps Autocomplete for Addresses
• When editing or adding an address, suggestions from Google Maps help reduce typos and standardize data for smoother downstream use (like routing, segmentation, or automation).

💡 Why it Matters:

Clean, editable contact data is the foundation of every great conversation. This update puts more control in your hands — whether you're updating a lead’s info after a call, standardizing entries from imported lists, or managing a high-volume pipeline.

Now, everything you need is right where you work — fast, reliable, and just a click away.

Add Unsubscribe Links to Campaign Emails Easily

You can now include a fully functional unsubscribe link in your email campaigns using the new {{email_unsubscribe}} placeholder.

This simple update comes with powerful benefits:

1. 

   Stay compliant with email marketing regulations

2. 

   Build trust by offering recipients easy opt-out options

3. 

   Improve deliverability by reducing spam complaints

4. 

   Flexible placement: add the unsubscribe link wherever it fits your layout

5. 

   Preview support: see exactly how the link will appear before sending

To use it, just insert {{email_unsubscribe}} into your email content. Whippy will automatically insert a unique unsubscribe URL for each recipient.
This update makes it easier than ever to stay compliant with email regulations—no extra steps needed.

Available in all email Campaigns. Learn more →