Changelog
See what's new with Whippy.
Smarter Unread Message Counts in Inbox

We’ve added a subtle but impactful improvement to help you stay on top of conversations.
You’ll now see a small red square with a white number indicating the count of unread messages — shown per user, channel, and conversation in the inbox.
This makes it easier to:
- Spot where replies are needed
- Balance workloads across your team
- Avoid missed messages during busy hours
Even in a high-volume inbox, you’ll have a clearer view of what needs your attention — without extra clicks.
Link Click Maps & Metadata Insights

You can now see where and how your contacts are engaging with links — in a whole new way.
Whenever a contact clicks a tracked link, Whippy now shows:
Rough geographic location of the click (on a map)
Device metadata, including:
- Phone Type (iOS, Android, etc.)
Browser Type (Chrome, Safari, etc.)
Internet Provider (ISP)
- Phone Type (iOS, Android, etc.)
This gives you more context around each interaction — helping you spot patterns, troubleshoot issues, and tailor your outreach based on real-world behavior.
New Contact Editor in Inbox & Data Page

Managing your contacts just got a whole lot easier.
We've introduced a powerful new Contact Editor that lets you update key customer details directly from the Inbox and the Data page — no more jumping between tabs or hunting for settings. Whether you're making a quick correction or refining contact data across your workflow, it’s now simpler and more streamlined.
🔥 What’s New:
- Inline Editing
- Easily update contacts while you’re mid-conversation or reviewing records. Just click, edit, and save — all without leaving your current view.
- Editable Fields (Full Whippy Native Support)
- You now have full access to modify:
Name
Email
Phone
Address (now with Google Maps autocomplete!)
Preferred Language
Default Communication Channel
Block / Unblock status
External ID (great for syncing with CRMs or third-party systems) - Smart Country Code Editor
- Supporting international contacts is now easier than ever. The new country code selector ensures that global phone numbers are formatted properly and work reliably with SMS.
- Google Maps Autocomplete for Addresses
- When editing or adding an address, suggestions from Google Maps help reduce typos and standardize data for smoother downstream use (like routing, segmentation, or automation).
💡 Why it Matters:
Clean, editable contact data is the foundation of every great conversation. This update puts more control in your hands — whether you're updating a lead’s info after a call, standardizing entries from imported lists, or managing a high-volume pipeline.
Now, everything you need is right where you work — fast, reliable, and just a click away.
Add Unsubscribe Links to Campaign Emails Easily

You can now include a fully functional unsubscribe link in your email campaigns using the new {{email_unsubscribe}} placeholder.
This simple update comes with powerful benefits:
Stay compliant with email marketing regulations
Build trust by offering recipients easy opt-out options
Improve deliverability by reducing spam complaints
Flexible placement: add the unsubscribe link wherever it fits your layout
Preview support: see exactly how the link will appear before sending
To use it, just insert {{email_unsubscribe}} into your email content. Whippy will automatically insert a unique unsubscribe URL for each recipient.
This update makes it easier than ever to stay compliant with email regulations—no extra steps needed.
Available in all email Campaigns. Learn more →