How a Staffing Leader Unlocked $1M/year in Savings with Whippy

The Challenge

Your Employment Solutions is a multi-location staffing firm operating five offices with approximately 60 employees, including 25 recruiters. Under the leadership of COO Steve Farrell, the company was growing rapidly but struggling with inefficiencies common across the staffing industry.

Applicant response times averaged 48 hours, which limited engagement and resulted in only 17% of applicants being screened. Recruiters were manually handling inbound calls, SMS follow-ups, and initial screening while juggling multiple systems including Avionté, a legacy phone system, and several automation tools. Missed calls were frequent, candidate experience scores were low, and productivity suffered.

At the same time, Steve received a mandate from ownership to dramatically increase EBITDA. This required reducing operating costs while simultaneously increasing revenue and placements. Steve identified applicant screening and first contact as the most immediate opportunity for transformation and began exploring AI-driven recruiting solutions that could integrate directly with Avionté.

“When ownership pushed us to increase EBITDA, the mandate was clear. We had to find a way to scale placements without scaling headcount.”

Steven Farrell, CSP

COO at Your Employment Solutions

The Solution

After evaluating several platforms, including AI capabilities within his existing messaging platform Sense and other staffing-specific vendors, Steve selected Whippy AI to work alongside Avionté.

The decision was driven by several key factors.

• Whippy’s flexibility extended beyond AI recruiting, enabling future use cases such as AI receptionists, call handling, and internal workflows.
• The platform offered a deep Avionté integration, allowing Whippy to ingest job IDs, job descriptions, applicant stages, and candidate data directly from the ATS.
• Whippy supported multilingual voice and SMS engagement, which was critical for reaching local candidates who spoke multiple languages.
• Whippy supported both outbound and inbound call handling. Outbound capabilities enabled immediate candidate outreach and voicemail follow-ups, while inbound support handled high call volumes from new applicants and powered AI receptionist use cases.
• Pricing was based on successful screenings rather than placements or call volume, aligning cost directly with measurable outcomes.

Once implemented, the workflow became fully automated.

AI Recruiter workflow using Whippy

When a new applicant enters Avionté, Whippy is triggered immediately. Within one minute, the applicant receives an SMS prompting them to speak with an AI recruiter. This approach significantly increased conversion, as candidates often do not answer unknown phone calls. If the applicant does not call back, Whippy follows up within 30 minutes with an outbound call, a voicemail, and a follow-up SMS.

Whippy’s AI recruiter conducts structured screenings using both standardized questions and dynamic questions generated directly from the Avionté job description. Candidates are scored against job-specific requirements, and all data including transcripts, scores, flags, and skill tags are written back into Avionté automatically.

Recruiters receive a prioritized list of qualified candidates, while Whippy continuously improves its scoring through recruiter feedback captured inside the workflow.

Full transcript, summary, scoring and tags all written in Avionté

The Results

Steve started by launching Whippy’s AI Recruiter in the Ogden location. The impact was immediate and measurable.

Applicant engagement improved dramatically.

• Response times dropped from 48 hours to under 5 minutes.
• Completed screenings increased from 17% to 80%.

Applicant engagement improvement by response time and % of applicants screened

Operational savings followed quickly. Your Employment Solutions eliminated the need to backfill two roles in Ogden immediately, a recruiter and a screener. After this success, the AI Receptionist was added in Ogden, and the results were equally impressive. Missed calls dropped by 75 percent, and the company was able to eliminate the need to backfill the local receptionist role. In total, the first location avoided three hires, representing approximately $200,000 in annual salary and tax savings.

Results for 1st location rolled out to

When Whippy was rolled out to the Pleasant Grove office, nearly identical results were achieved. Three additional roles were avoided, bringing total savings to approximately $400,000.

With this data in hand, Steve expanded Whippy across all five locations and no longer needed to backfill 15 roles, resulting in nearly $1 million in annual cost savings.

That alone earned recognition from ownership, but what cemented this as a paradigm shift was the data Steve ran through his own custom analytics platform. Beyond cost reduction, revenue and productivity surged.

• Placements increased by 53% year over year.
• Revenue grew by 87%.
• Gross profit increased by 96%.

Beyond the operational and financial impact, candidate experience improved significantly.

Average candidate NPS rose from 2.5/5 with the prior messaging platform to 4.6/5 with Whippy’s AI agents.

Avionté candidate records also became cleaner and more complete as Whippy automatically enriched profiles with structured screening data and skill tags.

What’s Next

Steve’s vision from the start was to operate on a single platform that could extend to multiple AI agent use cases. After seeing game-changing success with Whippy’s AI Recruiter and AI Receptionist, he is now adding additional agents, including:

• Reference Call Agent.
• Attendance Call-Off Agent.
• Sales Prospecting Agent.

Beyond consolidating AI agents, Steve is also moving toward a single platform for all communication needs. He is transitioning messaging, including one-to-one, broadcast, and workflow journeys, from his prior provider Sense to Whippy. This allows AI agents to be embedded directly into any step of the Whippy

The Takeaway

By combining Avionté’s ATS foundation with Whippy’s AI recruiting and automation platform, Your Employment Solutions transformed its recruiting operation. The company reduced costs, improved candidate experience, increased placements, and drove significant revenue and profit growth.

What started as an AI recruiter deployment has evolved into a long-term automation strategy, with Whippy now supporting receptionist workflows, inbound call handling, and expanded messaging use cases across all locations.