What Is Hosted SMS?

Hosted SMS is a cloud-powered texting service that lets you sms enable existing numbers—landlines, VoIP, or toll free numbers— without extra hardware or new carrier contracts. Whippy’s hosted messaging platform routes every inbound and outbound message through our secure cloud, so you can send and receive text, receive text messages, and handle voice calls from one unified dashboard.

Customer story:

“Within 24 hours of porting our clinic’s number, we were sending HIPAA-compliant appointment reminders—our no-show rate dropped 30%!”

— Dr. Patel

How Hosted SMS Messaging Works

Below is a step-by-step flow:

1. Port or Pick Your Number

• Port: Submit a Letter of Authorization (LOA) to port your current line into Whippy’s cloud.
• Pick: Grab fresh local numbers or toll free numbers on our Local Phone Numbers page.
• Outcome: Your line is now SMS enabled alongside voice calls, 24/7, even on business days.

2. Cloud-Powered Gateway & APIs

• Incoming SMS/MMS hits Whippy’s secure servers.
• Our hosted SMS API and hosted numbers API convert texts into JSON webhooks—pushing data to your CRM or custom app.
• Developers can script number provisioning, routing rules, and compliance checks.

3. Real-Time Two-Way Delivery

• Messages you send text messages from Whippy’s web portal or mobile app are re-encoded as SMS/MMS and delivered instantly.
• You’ll receive text messages in real time—no delay, no batching.

4. Unified Dashboard for Calls & Text

• View phone calls, send and receive text, and schedule appointment reminders or drip campaigns in one place.
• Switch seamlessly between desktop, mobile device, or mobile app.

Hosted SMS vs. Traditional SMS Hosting

Why Whippy’s Hosted SMS Service Stands Out

Zero Hardware, Zero Hassle

No gateways or boxes—just port or pick a line and start sending messages.

Seamless SMS to VoIP

Your texts flow through VoIP, landline, or toll free numbers, so phone calls and SMS share one number.

Real-Time Message Delivery

Every send and receive text happens instantly—great for customer service and timely alerts.

All-in-One Dashboard

Handle voice, SMS, and multimedia messages from your desktop or mobile app—no juggling tools.

Automate & Scale

Use our hosted SMS API to spin up drip campaigns, bulk broadcasts, and appointment reminders on your schedule.

Real-World Use Cases

🏥 Healthcare Appointment Reminders

Reduce no-shows by 30% with HIPAA-compliant SMS/MMS reminders.

🛍️ Retail & Promotions

Send same-day deals to local numbers and toll free numbers, driving foot traffic fast.

📣 Community Alerts

Notify residents of outages or events via hosted SMS messaging on familiar area codes.

👩‍💻 Customer Service Help Desk

Let customers start on SMS, then escalate to voice calls—all tracked in one system.

Getting Started with Whippy’s Hosted SMS

1. Sign Up & Activate

• Create your account and enable SMS on existing numbers or choose new local numbers/toll free numbers.
• Complete the LOA—your line is SMS enabled in minutes.

2. Integrate via API

• Plug into our hosted numbers API and hosted SMS API to automate provisioning and message delivery.

3. Launch & Monitor

• Begin sending texts and sending messages via web or mobile app.
• Track delivery rates, response times, and campaign performance in real time.

Frequently Asked Questions

Q: What is hosted SMS?

A: A cloud solution that makes any number—landline, toll free, or VoIP—SMS-capable so you can send and receive text without new hardware.

Q: Can I keep my existing number and still receive text messages?

A: Yes! Whippy ports and sms enables existing numbers with zero downtime.

Q: Do customers need an app?

A: No. They just get standard SMS or MMS on their phones—no downloads required.

Q: How quickly can I start texting?

A: Most accounts are live within 24 hours—porting and provisioning happen in real time on business days.

Q: Does Whippy support multimedia messages?

A: Absolutely. You can send images, videos, and rich media alongside your texts.

🚀 Ready to modernize your messaging?

Request a Live Demo and see Whippy’s hosted SMS service in action—no strings attached!